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Communicating Success: Shut Down the Gossip Factory

The rumour spread like a virus: the production department was going to lay off half the workforce and replace them with a batch of shiny new robots built in New Jersey. Of course it wasn’t true. But by the time management found out what was happening, senior engineers were already submitting their resumes and cover […]


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Back to Basics: HR Rules the Boss Needs to Know

George’s excuse for not showing up for the big meeting last month was even more lame than usual. But in the last few weeks, he’s stopped even bothering to make excuses. Meanwhile, customers are complaining because Jenny in sales isn’t returning their calls fast enough. The company has already lost one account over it, and […]


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HR Lessons from the Vancouver Canucks: What Businesses Can Learn From the Firing of Dave Nonis

The firing of Vancouver Canucks General Manager, Dave Nonis, has catapulted the Vancouver Canucks and its owners into the glaring light of public scrutiny. The media activity and the public response across the city has highlighted some critical lessons for all companies on how to effectively manage employees. For small businesses, in particular, these lessons […]


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Managing Performance: How to Conduct a Performance Review Right

Mark stumbled nervously into the darkened office. The door closed behind him with a faint click. A silhouette of a big desk and the man behind it loomed imposingly, seeming to fill up the room. “Have a seat, Maaaaaark,” Mr. Benson directed in a formal tone not used often for making small talk. “So, before […]


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Clear Goals Need Clear Roles

The team just missed their deadline, again. And half of your sales group is threatening to quit out of frustration with the production department. Meanwhile, a client keeps calling to resolve an issue, but no one has called him back…because everyone thinks that someone else has taken care of it. When employees don’t know their […]


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