HR Case Study

Tinhorn Creek Vineyards

Problem

Tinhorn Creek Vineyards Ltd. is a small but growing winery in British Columbia’s Okanagan Valley that was facing challenges in tracking and rewarding performance of employees. They did not have sufficient processes set up for managers to set performance standards and communication across departments was not effective. They contacted Clear HR Consulting to improve these processes to enable the winery to handle business growth and maturity.

“We didn’t have a formal performance review process, so reviews were being done on an ad hoc basis,” says Tinhorn Creek VP Finance & CFO Shaun Everest. “For instance, how do you justify salary increases and bonus decisions if you aren’t using a tool for measuring performance? We needed help.”

Proposal

Clear HR Consulting carried out an HR Audit to determine Tinhorn Creek’s precise needs in terms of processes and templates. Follow-up included performance review training for the management team and a flexible roadmap of improvements categorized by priority to allow Tinhorn Creek to choose which options to deal with first.

Outcome

Clear HR Consulting helped the company in the following ways:

  • Carried out an HR Audit to determine needs and priorities.
  • Provided managers with protocols and templates on managing and rewarding staff performance.
  • Provided manager seminars for performance reviews and intra-departmental communication that improved overall communication in the organization.

“Clear HR really helped us be more of a credible employer, using professional tools and techniques,” Everest says. “We’ve got a good atmosphere around the company. Communication is good and we’re working well as a company. I attribute it a great deal to what Clear HR did for us.”

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